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Terms and Conditions

  1. Definitions

(a) Customer relates to the purchaser of the goods, this is a person that is a private individual and not acting for a business or buying goods for business use.

(c) Contract relates to the contract for goods made between Moore’s Carpets and the Customer.

(d) Goods relate to the products or services supplied by Moore’s Carpets in accordance with this contract.

(e) Condition relates to the terms and conditions set out in this contract and can include any special terms and conditions agreed by both parties in writing.


  1. Placing an order

When a Customer places and order with Moore’s Carpets they must take special note of the conditions that apply. Due to the nature of the orders some goods are cut to the Customer’s specific requirements and cannot be returned unless they do not meet the manufacturers description or are not the quality that has been stated.  The details and terms of the order will be communicated to the Customer by email upon successful order.


  1. Prices

All prices include VAT at the current rate at the time the order is placed, however if there is a change of that rate before the order is concluded the price will be adjusted accordingly to meet that rate, whether it has gone up or down. In the unlikely event that an error has occurred with the price displayed, Moore’s Carpets reserve the right to amend that price. The incorrect price will only be honoured at a lower price than intended if a contract has been concluded.


  1. Product Description

The descriptions of the goods are for illustration purposes only however every attempt has been made to make them as accurate as possible. With the colours of the goods, it may not be possible to reproduce the colour to an exact match please bear this in mind when making your choices. Please be aware that the images displayed on our website are from the manufacturer or supplier of the products and may not represent the exact colour or effect due to the inability to show this exactly on a website. We always suggest looking at the product in a local shop first or, where possible ordering a sample from ourselves or the manufacturer.


  1. Payment

Moore’s Carpets accept payment by all major debit and credit cards, Moore’s Carpets utilise Sage Pay as their secure payment gateway are the website is and will remain fully secure at all times.

Full payment will be taken before orders are dispatched.


  1. Delivery

Different delivery conditions apply to different products, the delivery terms are explained in the description of the goods. If the goods are out of stock or there is a delay in delivery the Customer will be informed and given the option of cancelling the order without penalty or may be offered an alternative. Deliveries will be made to a specific address and at a specified time that is agreed before attempted delivery by the customer and the delivery team. If the Customer fails to provide the correct details of the address or is not in to take the delivery a penalty may be incurred in order to redeliver the goods. Please note we do not deliver any goods outside of the United Kingdom.


  1. Right to cancel.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (Moore’s Carpets Ltd. 91 Laughton Road, Dinnington, Sheffield, S25 2PN – 01909 518055) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


  1. Warranties and Guarantees.

All goods come with a guarantee from the manufacturer; these may differ and may be explained with the description of the goods. These guarantees are in addition to the rights the Customer has in law under the Sale of Goods Act 1979 (as amended). These rights are implied in law and are between Moore’s Carpets and the Customer. If the item you wish to purchase does not contain guarantee information, this can be requested by emailing mailto:moorecarpets@gmail.com


  1. Security

We realise that the internet is based on trust so we make security our number one priority. Our commitment to this will remain prominent for the future. Your credit card details are sent to the banks secure servers whilst the order is processed. No card data is saved and is not visible by any member of staff. Our web server uses GEO, an independent third party organisation that provides you with proof that our secure web server is genuine. At no point are your credit card details sent over using an unsecured connection.


  1. Privacy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.


  1. Cookies

How we use cookies

We use cookies to keep your basket up to date when purchasing items on our site. Once you have completed a sale the cookie is deleted. No personal data is held in the cookies, it is just a reference number to identify the items you have in your basket.

We also use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to adapt it to our customers’ needs.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. Our cookies do not give us access to your computer or any information about you.

By continuing to use our website you are indicating your acceptance of the use of cookies as described above. If you do not agree with this policy please disable or restrict the use of cookies in your browser before continuing to use our site. Instructions on how to disable cookies are specific to the browser type you are using but can usually be found on the browser manufacturer’s website.


  1. Governing Law and Jurisdiction

The law of England and Wales governs the terms of this agreement.


The not-so-small print

  1. The Contract

Acceptance of your order and the completion of the contract between us (Moore’s Carpets Ltd.) and you, (the customer), will take place when the goods have been paid for by you and dispatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Moore’s Carpets Ltd of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

  1. Price Information

All offers are subject to availability and while stocks last. All prices are shown in £ sterling and exclude V.A.T. If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however should you choose not to do so, your money will be refunded to your credit/debit card in full. The repayment of such money paid to us will be the extent of our liability to you in the event of pricing errors.
Moore’s Carpets Ltd. 91 Laughton Road, No. 01909 518055

  1. Ordering Goods

Our online store can only accept orders from holders of credit or debit cards registered in the United Kingdom. We also only accept orders from addresses located in the United Kingdom. Moore’s Carpets Ltd will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. The only language in which the contract can be concluded is English. Moore’s Carpets Ltd will retain details of your order in our database and these details can be made available on request. Please email us at Moorecarpets@gmail.com

  1. Payment

We accept payment by most major credit or debit cards registered at U.K. addresses. Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order.

  1. Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

  1. Complaints and Queries

If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either email us at moorecarpets@gmail.com or telephone us on 01909 5188055.

  1. Colours and Specifications

Representations of colour online are as accurate as photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices. Samples of some of our products are available and we, therefore, strongly recommend you request a sample for confirmation. We cannot be held responsible for the wrong choice in colour or product being made. We cannot guarantee the same colour on secondary orders due to possible batch colour differences.

  1. 14 Day Statutory Cooling Off Period

If you are unhappy with the goods that you have received from us, then you are legally entitled to return the goods within 14 days of receiving them. Get in touch with us via e-mail (moorecarpets@gmail.com) or by phone (01909 518055) so we can arrange shipment of the product back to us. Please take note that it is the customers responsibility to supply payment for the shipment of the product (see section 10 for costs). If the customer paid extra for next day delivery this additional payment will not be refunded. When the returned goods are received a full refund will be made within 3 working days.

  1. 365 Returns

If you are unhappy with the products that you have received from us, then you can take advantage of our 365 Day Returns Policy. The policy commences on expiration of your statutory 14 day cooling off period (14 days after you receive your order) and allows you to cancel your order and return the goods up to 365 calendar days later. This policy applies to all products. Get in touch with us via e-mail (moorecarpets@gmail.com) or by phone (01909 518055) so we can arrange collection of the product back to us. Once received, the product will be closely inspected for faults, and upon passing inspection, we promise the payment you made for the product will be refunded in full in within 3 working days. A 20% re-stocking fee (20% of the total order price exclusive of VAT) will apply to all cancellations which will include the collection fee. If we arrange collection for the goods on an agreed date and you do not attend this collection then future collection attempts will be chargeable on top of the 20% re-stocking fee.

  1. Returns Policy

Within your statutory 14 day cooling off period
If you wish to return goods you have purchased, please be aware that this must be within 14 days of receiving delivery of your order. In order for us to do this, please ensure that you are sending the goods back to us in the same condition that you received them. A collection fee will be charged at the same price as our standard delivery fees. If you received free delivery as part of a sales promotion the collection charge will still be applicable based upon the non-promotional delivery fee rate. Once our staff at the warehouse have thoroughly checked the goods a full refund will be processed. If your goods are damaged or incorrectly delivered then you will need to contact us directly as soon as possible.

Within our 365 Returns Policy
If you wish to return goods you have purchased outside of your statutory cooling off period, but within the 365 day money back guarantee please bear in mind that a 20% re-stocking charge will be retained from your original payment. In order for us to process your refund, please ensure that you are sending the goods back to us in the same boxed condition that you received them. Once our staff at the warehouse have thoroughly checked the goods are still in their original boxed condition a full refund (not including the re-stocking charge) will be processed. If your goods are damaged or incorrectly delivered then you will need to contact us directly as soon as possible. Please also be aware, after 365 days of receiving your goods we are unable to accept any returns on any goods purchased from ourselves.

  1. Pallet deliveries

It is the customers responsibility to internally transfer boxes on a pallet from the exterior to the interior of the customer’s premises. Our delivery partners and their drivers will not usually agree to carry boxes past the entrance threshold to other parts of the building or other floors.

  1. Finance

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 your finance agreement is covered by a 14 day cancellation period.